Testing: Difference between revisions
(Created page with "Customers who ask for testing need to treated with care. G&G follows all requirements under UK law with regard our manufacturing process. These laws may or may not overlap with the customers specific ideas or requirements. It is important that we avoid making a product, only to discover later than the customer had some other requirements in mind. The first thing when a customer requires testing is to ask what they would like testing for, and ensure this is thoroughly u...") |
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Customers who ask for testing need to treated with care. | Customers who ask for testing need to be treated with care. | ||
G&G follows all requirements under UK law with regard our manufacturing process. These laws may or may not overlap with the customers specific ideas or requirements. It is important that we avoid making a product, only to discover later | G&G follows all requirements, under UK law, with regard to our manufacturing process. These laws may or may not overlap with the customers specific ideas or requirements. It is important that we avoid making a product, only to discover later that the customer had some other requirements in mind. | ||
The first thing when a customer requires testing is to ask what they would like testing for, and ensure this is thoroughly understood. | The first thing when a customer requires testing is to ask what they would like testing for, and ensure this is thoroughly understood. | ||
Unreasonable | Unreasonable requests, or those we cannot cater for, should immediately disqualify the customer. Qual or your manager can help you determine this. Where the customer is larger or more professional, it might be worth evaluating if G&G could make extra efforts to cater to unusual requests. | ||
Where a customer wants to conduct reasonable tests prior to manufacture, a test mix can be produced by the factory. This must be logically evaluated by the salesperson for viability. In most cases it is simply not worth the hassle to organize and do. Larger or more established customers might be worth the effort, in which case discuss how to make arrangements with your | Where a customer wants to conduct reasonable tests prior to manufacture, a test mix can be produced by the factory. This must be logically evaluated by the salesperson for viability. In most cases it is simply not worth the hassle to organize and do. Larger or more established customers might be worth the effort, in which case, discuss how to make arrangements with your manager. For the majority of customers, they should simply be told something like: | ||
“Test batches are not a service that G&G offers. The MOQ here is 30k capsules. You can order that quantity, then if you wish to undertake testing of your own accord | “Test batches are not a service that G&G currently offers. The MOQ here is 30k capsules. You can order that quantity, then if you wish to undertake testing, of your own accord, that is your prerogative. G&G makes products as per our specifications and in keeping with UK law, and are inspected by the MHRA and Trading Standards to ensure these standards are rigorously upheld. Testing of all raw materials, either by our suppliers or by us, is part of the GMP process.” | ||
Latest revision as of 07:11, 17 July 2024
Customers who ask for testing need to be treated with care. G&G follows all requirements, under UK law, with regard to our manufacturing process. These laws may or may not overlap with the customers specific ideas or requirements. It is important that we avoid making a product, only to discover later that the customer had some other requirements in mind. The first thing when a customer requires testing is to ask what they would like testing for, and ensure this is thoroughly understood. Unreasonable requests, or those we cannot cater for, should immediately disqualify the customer. Qual or your manager can help you determine this. Where the customer is larger or more professional, it might be worth evaluating if G&G could make extra efforts to cater to unusual requests. Where a customer wants to conduct reasonable tests prior to manufacture, a test mix can be produced by the factory. This must be logically evaluated by the salesperson for viability. In most cases it is simply not worth the hassle to organize and do. Larger or more established customers might be worth the effort, in which case, discuss how to make arrangements with your manager. For the majority of customers, they should simply be told something like:
“Test batches are not a service that G&G currently offers. The MOQ here is 30k capsules. You can order that quantity, then if you wish to undertake testing, of your own accord, that is your prerogative. G&G makes products as per our specifications and in keeping with UK law, and are inspected by the MHRA and Trading Standards to ensure these standards are rigorously upheld. Testing of all raw materials, either by our suppliers or by us, is part of the GMP process.”